Frequently asked questions

AThe End-of-Life Essentials eLearning is free. The education is funded by the Department of Health.
AThe education modules and supporting resources have been developed to help doctors, nurses and allied health professionals develop their skills and confidence in end-of-life care. Although, initially targeted at acute care, the education is applicable to a wide range of health settings. All components of the e-learning package draw upon the Australian Commission on Safety and Quality in Health Care’s National Consensus Statement: Essential elements for safe and high-quality end-of-life care.
AThe length of time it takes to complete the modules varies from module to module. Generally, the minimum time is about 20 minutes. Some modules have videos, quizzes and self-reflection questions so they may take up to 1 ½ hours.
AEnd-of-Life Essentials offers self-paced learning, which allows you to complete modules at your own speed. This means you can log in and out at any time. When you return, the system remembers where you were up to in a module. The flexibility enables busy people like yourselves to learn whenever is convenient.
AYou will need to register to access the modules. Registering will provide you with access to all EOLE education modules. Below are some steps to help you through this process:
  1. Click on the Register button via the 'Education Modules' page.
  2. Complete the registration process and create a username and password.
  3. Once you have registered you will go directly to the Learning Management System.
  4. Enter your username and password (this will be your login each time you return to the module or if you choose to do another module).
  5. To locate the education modules, scroll down the page on your account dashboard and expand the ‘End-of-Life Essentials Education Modules’ list. Click 'Start' under each module icon to begin.
AIt is recommended that you use Google Chrome or Firefox. It may run with other web browsers. Each of these are available for free download on the web. It is important that you use the newest possible browser you can in order to take advantage of the latest web technologies and block security vulnerabilities. We do not recommend use of Internet Explorer due to its lack of features and support.

AClick the ‘'Forgot username/password?' link on the login page where you will be prompted to enter the email address you used to register and click the ‘Submit’ button. Your password will be emailed to the email address supplied.

AIf you are having trouble viewing the module videos, try these tips:

  • Update your web browser to make sure you're using the latest version.
  • Check whether you have access to YouTube on your network. If you're using a work computer your access to YouTube may be blocked or limited.
  • Try the links to Vimeo underneath each of the videos – some learners find the videos often work using this video sharing platform.
  • Try from a different device. Our modules are optimised for viewing from smart phones and tablets.
  • Access our resources from your home, public library or free Wi-Fi hotspot.

AIf you don’t have any sound, you can read the dialogue in the module videos by turning on the closed captions. Closed captions on videos are not just beneficial for those who are hard of hearing, or who have English as a second language – anyone can find them useful.
To turn on closed captions on a smartphone or tablet:

  1. While watching the video, tap the screen.
  2. Tap the speech bubble icon to open the 'Audio & Subtitles' menu.
  3. Choose the ‘English’ closed caption option.
  4. If you are viewing the videos in Vimeo, tap the 'CC icon' located on the bottom right of the screen.

To turn on closed captions on a desktop computer:

  1. While the video is playing, hover the mouse pointer anywhere over the video to display the playbar.
  2. Click on the 'CC icon' located on the bottom right of the screen.
  3. If you are viewing the videos in Vimeo, click the 'CC icon' located on the bottom right of the screen.

AIf you want to change your password:

  1. First, log in.
  2. On the dashboard click on the profile picture icon and select 'Edit Profile'.
  3. Scroll down the bottom of the screen and select 'Change password'.
  4. Enter your new password twice into the form.
  5. Click 'Update Password' and then 'Save'.

AOnce you have completed a module you will be sent directly to the ‘Completed Courses’ page. To navigate to this page, click the ‘Completed Courses’ tab located on the top right-hand side of the dashboard. All certificates for each of the completed modules will appear on this page.

AThe system will automatically issue a certificate once you viewed all pages and completed all activities and assessments within that module. You may need to return to the course contents page and check for sections you have missed. Once you have completed the section or page that was missed it will show as complete.
Try these tips:

  • Log in
  • On your dashboard if a module has ‘Resume’ then this means you need to navigate to the end of the module.
  • If the module progress bar is not at 100% completed, you will need to go back to the module and view any slides that you might have missed.
  • Once complete, the system will then automatically issue your certificate.
  • Click on ‘Training Record’ along the left-hand side of the dashboard, or on the ‘Completed Courses' button on the top right-hand side of your dashboard to locate your certificates.

AIf you are in the nursing profession you will need to complete a minimum of 20 hours of professional development a year. Record the time you spend completing the modules, reading the additional references and resources, and participating in the self-reflective activities. The total time spent can be used to meet the Nursing and Midwifery Board of Australia (NMBA) registration standard on CPD.

For more information go to Guidelines: Continuing professional development
APHRA also provide a sample template for documenting CPD

AMedical practitioners registered with the Medical Board of Australia need to complete a minimum number of CPD hours that are relevant to your scope of practice. The number of hours required varies depending on whether you have a general or specialist registration or both.
Find more information on the minimum requirements for CPD go to - http://www.medicalboard.gov.au/Registration-Standards.aspx

AThe CPD requirements of each National Board are detailed in the Registration Standards for each profession, published on each Board website. These detail the number of credits/points/hours practitioners must spend each year on learning activities.
More information is available here.

AYou should be able to access the modules on tablets and mobile devices on the go. If you experience limited or no connectivity, you might want to consider accessing the modules in a place that has high speed internet. Options could be at home, in the office, or visiting a local library.

If you would like additional information on the website or education modules, please contact the end-of-life Essential project team at Flinders University: eolessentials@flinders.edu.au